.png)
We recently shared a post on our LinkedIn profile, and we invite you to read it. It covers the typical concerns that clients often have when they first encounter our system. The vast majority of these concerns relate to working with carriers and their personal objections to the carrier control system. We highlighted the advantages that the system offers not only to the main contractor but also to the carriers themselves. However, this issue comes up often and has turned out to be quite complicated, so we decided to explore it in greater detail.
Problems in carrier-contract communication
We think that smooth cooperation between our clients and their service providers requires clear and transparent communication, which is often lacking. In most cases, it looks like this:
- a meeting with the client where we present our product,
- we sign the contract,
- equipment is assembled,
- the client undergoes training.
Now, the first "red flag" appears - the client receives feedback from their carriers about using our devices on their vehicles. Why? Because they have been completely overlooked in this entire process, even though they are an important part of it. At some point, they receive information that from now on, they will be settling accounts under different terms, using a different GPS than their own, taking care of someone else's equipment, etc. Let us try to put ourselves in their shoes, as it is not surprising that an employee, who is suddenly asked to install an unfamiliar system to monitor their work without proper preparation or notice, has certain concerns and expresses some form of resistance. We have often encountered situations where subcontractors were presented with a fait accompli. This is not a good practice; it leads to numerous problems and downtime, ultimately costing time and money. And all of this can be avoided.
Solution
We have gathered our experience from collaborating on several dozen construction contracts and created proposed contractual provisions (this is not a legal document), which you can find on our website and in the attachment below this article. This regulation outlines the terms of cooperation between the service recipient and the service provider regarding using BuildiBox sets/devices. It lays out clear, straightforward, and transparent guidelines, ensuring readiness for any situation. We recommend that every client utilise it, adapt it to their needs, and incorporate it at the very beginning of their collaboration with carriers, specifically during the planning and preparation stages.
New communication model
By incorporating provisions into the contract, the implementation process of the system can look like this:
- we meet with the client and present our product,
- we sign the contract — proposed contractual provisions are provided to subcontractors for their approval of the collaboration terms,
- we assemble the equipment,
- the client undergoes training on how to use it,
- that is all!
As a result, we have a fully equipped fleet ready for work on the construction site. No misunderstandings, no objections, no issues. A few of our clients have already successfully used this approach at the beginning of their contracts, so we want to assure you that it is effective and reliable. The collaboration proceeds smoothly. Interestingly, carriers are now particularly focused on ensuring their vehicles are equipped, not the other way around. Using the system provides them with a number of benefits, primarily fair accounting of their working hours, which is the most important aspect.
.png)
